PM MP
مراجعة على Google, Amigos Burgers & Shakes-Fulham
I've been here several times, all the times the waiting time was about 15 to 20 minutes. I was always a bit confused if the concept wasn't fast food, but all the times I was fairly okay with waiting as there were a lot of deliveries and people already queueing. I am patient and I'm willing to wait if the food is nice. However, on the 18th December, I went around 8pm. There was already a party of 3, which had ordered and I placed an order, thinking it wouldn't take as long as it wasn't busy at all. 10 minutes later, a big group of teenagers comes in. Then another 4 teenage girls came in and placed their order. The problem is, everyone had ordered more or less the same things, so it made no sense to me, that one of these teenagers received his order within 7/8 minutes, whilst there were 2 orders before his. After 18 minutes I got my order, a milkshake and a portion of fries. This party of 3 that had walked in way before me, was still waiting and started to complain as they had ordered milkshakes and were still waiting, for 22 minutes at least or even more. I am unsure what's happening in the kitchen but organisation is needed, especially when you have this discrepancy with orders and timing. It wasn't even busy when we got there and for a few good minutes it was pretty calm, even with 3 deliveries coming in. I am really confused and it kind of discouraged me to carry on coming here, as I hate seeing this sort of things happening, when you cannot respect the sequence that the orders have been placed. This happens at Mcdonalds all the time, when someone is served before you, but within 2 minutes you have your order. So I don't think this mechanism works for Amigos. Therefore, I would consider training, replacing management or a considering smarter way to work, as this doesn't seem to be working as efficiently as it potentially could and it is driving you guys to lose some new potential clientele, but also customers like me that come here once a week.
