Ruby Alex
مراجعة على Google, Amigos Burgers & Shakes - Hounslow
I recently visited Amigo Restaurant , and I must say this was one of the worst dining experiences I have ever had. From the beginning, the staff was busy chatting among themselves and no one welcomed us. After some time, a staff member finally came to take our order and told us our food would be ready in 10 to 15 minutes. However, the food was served after approximately 45 minutes. While we were eating, to our shock and disgust, we found a spider in the food. I immediately called the manager, whose behavior was completely unprofessional. I explained the situation to him, and instead of addressing it properly, he casually removed the spider with a tissue and walked away without offering any apology or solution. I called him again and asked, “Do you really expect us to eat this food?” To which he rudely replied, “It’s just a small spider.” We refused to eat the food. The manager then said a very disrespectful “sorry” and left. I asked for the shop owner's contact number and called him the next morning to explain everything. I told the owner that we did not eat the food and requested a refund, to which he responded, “Give me some time.” However, the next morning, he blocked my number. This level of service, hygiene, and customer care is absolutely unacceptable. I wish there was a 0 star option here.
