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best food ever Kamal

Great burgers and Milkshakes

WOOD SHAVINGS IN MY SHAKE, MULTIPLE BITS OF WOOD/TOOTHPICK. I came in got my order and left as i knew it would take long. Came back after 20 still wasn’t ready. Was waiting 26 mins after the receipts time on it. Cool I can deal with that. First thing I did when I got my meal was drink my shake as didn’t want to open in the car. I had a chunk in my mouth that was hard, I thought stale chocolate or someone so I spat it out and kept drinking until I got a big bit stuck in my throat. I managed to spot another bit floating and it was wood. There is literally no explanation for wood shavings in my milkshake. I called the restaurant and he was extremely apologetic asking me to return to the store. Defies the fact that I feel kind of targeted. Was actually my favourite restaurant but there isn’t a explanation for wood in my shake

I recently visited Amigo Restaurant , and I must say this was one of the worst dining experiences I have ever had. From the beginning, the staff was busy chatting among themselves and no one welcomed us. After some time, a staff member finally came to take our order and told us our food would be ready in 10 to 15 minutes. However, the food was served after approximately 45 minutes. While we were eating, to our shock and disgust, we found a spider in the food. I immediately called the manager, whose behavior was completely unprofessional. I explained the situation to him, and instead of addressing it properly, he casually removed the spider with a tissue and walked away without offering any apology or solution. I called him again and asked, “Do you really expect us to eat this food?” To which he rudely replied, “It’s just a small spider.” We refused to eat the food. The manager then said a very disrespectful “sorry” and left. I asked for the shop owner's contact number and called him the next morning to explain everything. I told the owner that we did not eat the food and requested a refund, to which he responded, “Give me some time.” However, the next morning, he blocked my number. This level of service, hygiene, and customer care is absolutely unacceptable. I wish there was a 0 star option here.

Food not bad, prime pitta bread was a little dry and just generally behind in quality vs flagship branch in Acton. If in the area and craving amigos defo go to.

We had such a lovely experience! Batool was so kind, friendly, and patient with us while we were deciding what to order. We honestly had no idea what to get, but she was really helpful and made the whole experience so much easier. Her lovely attitude and great customer service really stood out. Thank you, Batool! 😊

good food & friendly service!

batool best worker ever kind and helpful. really uplifting my experience.

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amazing service