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Waited over an hour for 2 milkshakes. Worst service ever.

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I had a terrifying experience at this branch on Sunday 24th August around 9pm. I have a severe sesame allergy and made it clear when ordering that my food must not contain sesame or be cross-contaminated. Despite this, my burger was first served on a sesame bun, then “remade” — but I later found sesame seeds still on the chicken itself. If I had eaten it without checking, I could have gone into anaphylaxis. When I raised this, the manager (who said his name was Mohammed) shouted at me, laughed at me, and dismissed my concerns. He even mocked me when I showed my EpiPen, refused to give me the real name of the staff involved, and made inappropriate comments about my religion to deflect responsibility. This is not only unsafe but also deeply unprofessional and distressing. Allergy safety is not optional — I could have died because of their negligence.

⭐⭐⭐⭐⭐ Had a great experience at Amigos Burger Shop in Hounslow! Umair served us at the counter and was incredibly professional and friendly throughout. He even came over to check on us while we were dining, which was a really nice touch. The service was excellent and the food was delicious — definitely coming back again!

Tried the Breakie Burger last week 🍔🔥 Honestly the best beef burger I’ve ever had. Big shoutout to chef Sremanth/Srekanth for serving it himself. Thank you guys😇

One of the best burgers around in Hounslow

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Nice burgers and shakes

I recently visited there with family and tried wrap and churros. We all loved it. We were so pleased with the service and food tasted amazing. Will defo go back soon