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Hits the spot when you're hungry at 2.00am!

Mistakes happen in the workplace which is always understandable, however tonight was taking it to another level. The initial order took (1) 35+ minutes, how a burger takes that long to cook is beyond me but I can live with that provided the food is good! Cheesy fries were more of a nacho/cheese sauce type and not to my tastes and sour, (2) received the wrong milkshake but accepted it anyway because it wasn't a big deal. (3) The burger I ordered was bright pink in the middle, I was okay with the light pinkness that you usually get with burgers but this was definitely raw and undercooked. After showing the teammembers they thankfully remade a new burger for me which took about 10 minutes. (4) Having already lost my appetite I received the new burger which was the wrong one! (5) To add, a friend's Ferrero Roche milkshake contained Mars pieces which is a bit baffling. In the end I asked for a refund which they provided for only the burger which is fine since at this point I just wanted to leave the premises. Ended up being at the location for almost 50 minutes as a friend's order was 10 odd minutes longer than my initial one. Despite the attempted corrective actions the staff took it was to no avail and honestly just frustrating hence why I opted for a refund and left to go elsewhere. Definitely isn't fast food even when ordering just a milkshake as I'm usually waiting at least 20 minutes. Hopefully it's a lot better during daylight hours.

تقييم من دون مراجعة مكتوبة.

Lovely customer service towards ordering my meal served by Abdullah

Amazing customer service and tasty food

Great customer service

Tasty and affordable burgers

Good food, lovely service & such a lovely manager.

Had the burgha fries they smashed it 😋 I found the sauce and the flavors Incredible the ranch was a perfect touch just wish there was more

Overrated and over priced. 5 guys is cheaper and better. Won't bother with this place again. Staff looked like they were half dead.