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Ordered a tomato and burrata salad… 220k. Arrived with no burrata. Told 3 separate people, nothing happened. Still charged us 220k for a few tomatoes!!!

The only really good thing about this hotel are the food and the island itself. Terrible terrible - service was disappointing from the moment we arrived. missed our pick-up from Lombok, and we had to chase them up about it through whatsapp. we also had to remind the team multiple times just to have our room made up. Again in room dining through whatsapp likely to get responses after hours. We booked a romantic dinner, but during the dinner we were told they had run out of one of the courses and offered an alternative instead. It wasn’t a huge issue on its own, but it was another moment that made us hmmm ok. We asked to speak with the manager, only to be told there wasn’t one. A restaurant manager eventually came over, but the whole interaction felt quite underwhelming and unprofessional. For the amount of money you’re paying, this hotel simply misses the mark. The island is beautiful and the food is great, but if you’re looking for a genuine luxury hotel experience and services, I’d look elsewhere in other Gili islands.

(Translated by Google) The hotel is great and the beach is beautiful, but you can't really see much of it from the toilet. We stayed at the hotel for three nights. Upon arrival, the manager showed us around the grounds and our lovely beach villa. We received a very warm welcome, and the room's amenities and the sea view were well worth the price. Now for the real problem. On the first evening, we ate at the restaurant. I ordered a piece of picanha and promptly got stomach cramps after eating it and had to spend the rest of the night on the toilet. The next day, I informed the manager that I hadn't tolerated the meat well. While he was friendly, he didn't really take it seriously. Only after further questioning, asking if he could perhaps pass this information on to the kitchen, did he say he would include it in the briefing. (As we were then informed by the receptionist on the last day, this information unfortunately didn't make it to the kitchen.) We stayed for another two days and didn't think much more of it. Since breakfast had already been paid for, we continued eating in the restaurant without any problems. On the second day, my wife also ate a steak, with the same result. We both suffered from food poisoning, which prevented us from fully enjoying our stay. At a hotel in this price range, we would have at least expected more professionalism, or at least that the kitchen staff would check whether the meat was being stored properly. Upon departure, we reiterated our concerns and requested some leniency regarding the meals in question. We received no compensation, but the staff showed considerably more understanding this time and informed the kitchen – unfortunately, too late for us. (Original) Das Hotel ist top und der Strand wunderschön, von der Toilette aus sieht man halt nur recht wenig davon. Wir haben 3 Tage in dem Hotel genächtigt. Bei Ankunft wurde uns vom Manager die Anlage und auch unsere tolle Strandvilla gezeigt. Wir wurden sehr herzlich empfangen und die Ausstattung des Zimmers und der Blick aufs Meer sind ihren Preis wert. Nun zum eigentlichen Manko. Am ersten Abend aßen wir im Restaurant. Ich bestellte mir ein Stück Picanha und bekam prompt nach dem Verzehr Bauchkrämpfe und musste den Rest der Nacht auf der Toilette verbringen. Am Tag danach informierte ich den Manager, dass ich das Fleisch nicht vertragen hätte. Dieser war zwar freundlich, nahm das Gesagte jedoch nicht wirklich ernst. Erst auf weiteres Nachfragen hin, ob er diese Info eventuell an die Küche weitergeben könne, meinte er, er würde die Info mit ins Briefing nehmen. (Wie wir dann am letzten Tag von der Rezeptionistin mitgeteilt bekamen, hat es diese Info leider nicht in die Küche geschafft.) Wir waren noch 2 Tage da und haben dann nichts weiter dabei gedacht. Da das Frühstück bereits bezahlt war, aßen wir weiterhin im Restaurant, ohne Probleme. Am zweiten Tag aß meine Frau dann auch ein Steak, mit dem gleichen Resultat. Beide eine Lebensmittelvergiftung, wir konnten unseren Aufenthalt deswegen nicht zur Gänze genießen und bei einem Hotel in der Preisklasse hätten wir wenigstens auf mehr Profesiinalität gehofft bzw. darauf, dass mal in der Küche nachgefragt wird, ob das Fleisch gerecht gelagert wird. Bei der Abreise bemerkten wir noch einmal unser Unbehagen diesbezüglich und erfragten Kulanz bezüglich der entsprechenden Mahlzeiten. Eine Entschädigung gab es nicht, aber das Personal zeigte diesmal deutlich mehr Verständnis und informierte die Küche – für uns leider zu spät.

(Translated by Google) A five-star establishment… but where the experience feels more like a staged performance than genuine luxury. We paid over €800 for three nights, just for accommodation: no breakfast or other meals included. At that price, one has the right to expect impeccable service. Unfortunately, that wasn't the case. Let's start with the beach: very few sun loungers, some without parasols, and it was impossible to get an extra one. Beneath the "eco-friendly" rhetoric, it might be wise to start by looking under the beach mattresses: they're dirty, hidden from guests' view, and the mattresses themselves are in a frankly questionable state. As for the villas, the real problem is the almost complete lack of privacy: a lot of overlooking, a feeling of being constantly exposed, even in the private pool area. And from 8 a.m., the pool attendant begins his routine around the pool, returning several times while we're still in our room. For a villa advertised as a private space, this is a real drawback. In the room, only four small bottles of water are provided per day; after that, everything else is extra. For a property costing over €260 a night without any meals included, this is quite stingy. A particularly surprising moment occurred around 4 p.m.: while we were in our room, the staff came to treat the premises with an unknown product, creating an impressive cloud of smoke and an infernal noise. The most reassuring thing? The employee was wearing a mask… but no explanation was given to the guests about what was being sprayed. To top it all off, in the middle of the afternoon, we were subjected to the noise of an angle grinder right next to our accommodation. Taken individually, this might seem trivial… but added to everything else, it starts to feel like a lot for a supposedly relaxing stay. At the pool, it's a club atmosphere from 3 pm onwards, with music blasting. We thought we were coming to Gili Meno for peace and quiet, not Gili Trawangan for a party vibe. And meanwhile, some guests are flying their drones over the pool and bar without anyone intervening. So much for privacy. A villa with a private pool? Sounds great on paper… except there aren't even any sun loungers, only chairs. A detail that pretty much sums up the gap between the marketing and reality. The evening restaurant is pleasant and the food is good, but the portions are practically symbolic: four grilled prawns with no sides, or three ravioli on a plate. At these prices, it's frankly meager. Regarding the hotel's main "attraction"—the famous submerged statues right in front of the property—it's important to clarify the reality: this attraction draws a constant stream of visitors, with dozens of boats passing by all day long to drop off tourists. The result: noise, constant commotion, and swimming has become complicated, even dangerous, amidst the constant coming and going of boats. Not exactly the image of tranquility they were advertising. And to finish with a rather revealing detail: at check-out, we were surprised to find a charge of 150,000 Indonesian rupiah for renting two pairs of fins for just two hours. Of course, nothing had been mentioned to us when we rented them. It's always a pleasure to discover this kind of "detail" at the end of your stay… And the best part: few sun loungers, not enough parasols, minimal portions… but a pillow menu with six different choices. Clearly, their priorities are a bit off. In short: a lovely setting, great potential, but the level of service falls far short of the advertised standard and the asking price. Over €800 for three nights without breakfast, with so little privacy and so many neglected details, leaves a bitter taste. (Original) Un établissement qui affiche 5 étoiles… mais où l’expérience ressemble davantage à une mise en scène qu’à un vrai standing. Nous avons payé plus de 800 € pour 3 nuits, uniquement pour l’hébergement : ni petit-déjeuner, ni repas inclus. À ce tarif-là, on est en droit d’attendre un niveau de service irréprochable. Ce n’est malheureusement pas le cas. Commençons par la plage : très peu de transats, certains sans parasol, et impossible d’en obtenir un supplémentaire. Sous le discours “écolo”, il serait peut-être judicieux de commencer par regarder sous les matelas de plage : c’est sale, caché à la vue des clients, et les matelas eux-mêmes sont dans un état franchement douteux. Côté villas, le vrai problème est l’absence quasi totale d’intimité : énormément de vis-à-vis, une sensation d’être exposé en permanence, y compris dans l’espace piscine privée. Et dès 8h du matin, le “poolman” commence son ballet autour de la piscine, revenant plusieurs fois, alors que nous sommes encore dans la chambre. Pour une villa vendue comme un espace privatif, c’est un vrai point noir. Dans la chambre, seulement 4 petites bouteilles d’eau offertes par jour, après quoi tout devient payant. Pour un établissement à plus de 260 € la nuit sans aucun repas inclus, c’est assez mesquin. Moment particulièrement surprenant vers 16h : alors que vous êtes dans votre chambre, le personnel vient traiter les lieux avec un produit inconnu, dans une fumée impressionnante et avec un bruit infernal. Le plus rassurant ? L’employé porte un masque… mais aucune explication n’est donnée aux clients sur ce qui est pulvérisé. À cela s’ajoute le fait d’avoir eu droit, en pleine après-midi, au bruit d’une disqueuse juste à côté de notre hébergement. Pris isolément, cela pourrait être anecdotique… mais ajouté au reste, cela commence à faire beaucoup pour un séjour censé être reposant. À la piscine, ambiance club à partir de 15h avec musique à fond. On pensait venir à Gili Meno pour le calme et la tranquillité, pas à Gili Trawangan pour l’ambiance festive. Et pendant ce temps, certains clients font voler leurs drones au-dessus de la piscine et du bar sans que personne n’intervienne. Pour le respect de la vie privée, on repassera. Villa avec piscine privée ? Très bien sur le papier… sauf qu’il n’y a même pas de transat, seulement des fauteuils. Un détail qui résume assez bien le décalage entre le marketing et la réalité. Le restaurant du soir est agréable et les plats sont bons, mais les portions sont presque symboliques : 4 gambas grillées sans accompagnement, ou 3 raviolis dans une assiette. À ces prix-là, c’est franchement léger. Et concernant le principal “atout” mis en avant par l’hôtel — les célèbres statues immergées juste devant l’établissement — il faut aussi préciser la réalité : cette attraction attire un flux constant de visiteurs, avec des dizaines de bateaux qui passent et repassent toute la journée pour déposer les touristes. Résultat : bruit, agitation permanente, et baignade devenue compliquée, voire dangereuse, au milieu des allers-retours des bateaux. Pas vraiment l’image de tranquillité vendue. Et pour terminer sur une dernière touche assez révélatrice : au moment du check-out, nous avons eu la surprise de découvrir une facturation de 150 000 roupies indonésiennes pour la location de deux paires de palmes pendant seulement deux heures. Bien entendu, rien ne nous avait été précisé au moment de la location. Toujours agréable de découvrir ce genre de “détail” à la fin du séjour… Et le meilleur pour finir : peu de transats, pas assez de parasols, portions minimalistes… mais un menu d’oreillers avec 6 choix différents. Visiblement, les priorités ne sont pas tout à fait au bon endroit. En résumé : joli cadre, beau potentiel, mais un niveau de prestation très loin du standing affiché et du prix demandé. Plus de 800 € pour trois nuits sans petit-déjeuner, avec aussi peu d’intimité et autant de détails négligés, cela laisse un goût amer.

Eine Bewertung ohne Text.

To stay at the pool you have to spend at least 1.000.000 idr. The food was average at best. Sweet pizza and bland chicken with 3 small mushrooms on the side. The happy hours drinks we're half empty. A bad joke. The only good thing was the location and the service. High prices that not reflect better quality or good portions.

We decided to splurge and enjoy a final night before we left Gili Meno. The location is magnificent. However the service was abysmal, other than a server called Will who tried to help. For the price, it was not worth it at all. The food was cold when it was meant to be hot. Waiting for over an hour and a half for the rest of the meal seems crazy. When I talked to the manager he did nothing, like he could not careless. Will never go back! Suggestion: be ready to pay 10 times more than any other place in the island, and be served by kind hearted but endlessly slow waiters. Would not ever recommend.

Eine Bewertung ohne Text.

(Translated by Google) Just got back from the restaurant. My friend and I ordered gelato and planned to order snacks and were directed to a table to sit. Before ordering gelato, I had already ordered snack bites, but the waitress forgot. Another waitress offered menus at our table, so I reordered. We waited 40 minutes, but our order still hadn't arrived. I was confused as to why the next table's large order had already arrived. I confirmed with another waitress, and she would check. The first waitress came to us. She forgot to write down our order. I was disappointed. Was it because we were locals that we were being treated unfairly? (Original) Just got back from the restaurant. Saya dan teman saya order gelato lalu rencana mau pesan snack dan diarahkan ke meja utk duduk. Sebelum order gelato saya sdh pesan snack bites tp tyt waitress itu lupa. Another waitress menawarkan menu di meja kami lalu saya re-order ulang. Kami menunggu 40mnt tp orderan kami ga datang. Saya bingung knp orderan meja sebelah yg banyak sdh datang. Saya konfirmasi lg ke waiter lain, lalu dia akan cek. Dan waitress awal datang ke kami. Tyt dia lupa tulis orderan kami. Saya kecewa. Apa krn kami orang lokal, jd diperlakukan ga adil.

(Translated by Google) A very mixed experience: upon arrival, the servers were smiling and friendly. We ordered two cocktails during happy hour (HH), then went for a swim. The first part was fine. We returned and ordered two beers during happy hour; they arrived quickly. Then we ordered two more, which never arrived, but they were still on the bill. Pay close attention to what you're charged for! We were planning to stay for dinner, but this ruined our experience. We got the distinct impression they were trying to get the table for hotel guests. (Original) Expérience plus que mitigée: à notre arrivée serveurs souriant et aimable nous avons commandé 2 cocktails en happy hour (HH), puis nous sommes allés nous baigner. 1ere partie rien à redire. Nous revenons nous commandons 2 bières en HH, elles arrivent vite, puis 2 autres et là elles n'arriveront jamais mais elles étaient sur l'addition. Faire bien attention à ce qui est facturé ! Nous pensions rester pour dîner mais cela a gâché notre expérience,nous avons bien ressenti qu'ils voulaient récupérer la table pour des clients de l'hôtel.