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Manager/branch partner wanted to fight me the moment I asked a question!!! Last night I went to Amigos Southall and brought two of my companions to try the chicken on offer. The fair skinned looking partner must've had a bad day. Never received such negative customer service in my 30 plus years. Three of us ordered individually. Two of us got the chicken load fries and one ordered beef loaded fries. I ordered last but got my order first. My friend who ordered first and had an identical order got his last and we ate at three different times. I went to explain this to the guy and he said the beef takes longer to cook. I tried to explain that's fine but the two identical orders came so far apart. He flipped and shouted at me. The narcissistic behaviour was shocking, he would interrupt me and then accuse me of not listening. To lead by example I remained silent whilst he barked so that that once he had finished venting I could try to help him understand the situation but any time I'd speak he would shut me down and without going into quotables; had said I was annoying him and told me he would throw me out if I give more aggro etc A horrible situation to be in for a paying customer who showed respect throughout the whole process and got none in return. I know I did good not to escalate the situation however I haven't had someone be so offensive in my adult life (I'm in my 30's). He said so much more. No human should have to receive such treatment, let alone a paying customer. I'm very upset but content I didn't lower my standards just to communicate with that man child. I just said you're having a bad day and killed him with kindness and intellect. His ego couldn't handle it and kept coming back to my table. I would have left if my friends weren't still eating to which they had stopped eating soon after and we left. I think he may have seen my video about the overcooked beef burger hence the hostility (that video was constructive feedback). Either way I'm never going back there again. Complete circus. The amigos image ruined. Not a place for positive vibes because the whole restaurant saw. His staff were apologising for his behaviour. God knows how people work under him. Amigos was great (in Acton) until they scaled and let cowboys with no mannerisms have a piece of the brand. What a sad story to a brand that had so much potential. If you read this far then thanks for your time. I hope it gives you some scope to what his happening at their Southall branch.

There was bone in my chicken burger imagine if I swallowed the bone and didn’t know I would have choked not happy at all

Ordered food and waited for 2 hours. Food never arrived, but the order was shown as "completed". I called the number they have listed, which they did not answer.

I ordered the burga fries and it was really disappointing. It states that it comes with jalapeños, but all I got was burnt caramelised onions with basic fries and very little cheese sauce. I asked for a fork while the waiter was cleaning the kitchen. He picked up the fork from the top with his gloves on and gave it to me. Definitely won’t be coming back again. Very disappointing experience, and the price was most definitely not worth it.

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The worst chicken burger that I’ve ever had, the meat was very dry and poor quality, very disappointed.

Worst customer service and a keep waste of time and money

What an unfortunate order! We ordered 1/4 chicken and it was completely raw! To top it up I ordered sprite and I received a coke. Tried to contact them but the phone registered is not recognised.

incredibly unhygienic, horrible smell coming from the toilet which is next to the kitchen. staff woking in the kitchen are not wearing anything to keep their hair back, and touching food and other work materials like trays ect.with same gloves used to touch the food 🤮

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