¿Has mirado las opiniones sobre BASK Gili Meno?

Exceptional across the board. Thanks to the GM Manu and all the staff. We'll be back.

Amazing Property & Vibes, But Service Needs Serious Improvement Bask Gili Meno is honestly a beautiful place with amazing vibes. The property itself is stunning, relaxing, and exactly the kind of island atmosphere you’d hope for when escaping to Gili Meno. The concept, design, and overall ambience are fantastic. Unfortunately, the service and communication were extremely disappointing and far below the standard the property itself deserves. The hotel communicates mainly through WhatsApp for guest requests, but responses often end with “we are checking on it” — and then nothing follows up unless you chase them repeatedly yourself. One example was room service. I ordered a seafood linguine, but what arrived looked more like seafood fried noodles. At 1:15 PM, I sent a photo asking if they were sure this was linguine. At 1:39 PM, I was told they would check with the chef. After that… silence. I had to follow up again myself at 5:33 PM, only to be told they were still trying to locate the head chef before eventually explaining that it was “homemade pasta.” The issue wasn’t even the dish itself — it was the lack of proactive communication and follow-through. Another frustrating incident happened during the in-villa movie experience. At 10:33 PM, the movie was interrupted because the internet went down. I messaged the team and received a reply at 10:35 PM saying the IT team was checking on it. That ended up being the final response for the night. The TV and internet were still not working the next morning, and I once again had to initiate another follow-up myself at 9:54 AM. What’s disappointing is that the property has so much potential. The atmosphere, rooms, and location are genuinely wonderful. But service recovery, communication, and follow-through need significant improvement because guests should not have to repeatedly chase updates for basic issues. I still enjoyed the overall stay because the place itself is beautiful, but the service experience unfortunately prevented it from feeling like a luxury-level stay.

(Translated by Google) A five-star establishment… but where the experience feels more like a staged performance than genuine luxury. We paid over €800 for three nights, just for accommodation: no breakfast or other meals included. At that price, one has the right to expect impeccable service. Unfortunately, that wasn't the case. Let's start with the beach: very few sun loungers, some without parasols, and it was impossible to get an extra one. Beneath the "eco-friendly" rhetoric, it might be wise to start by looking under the beach mattresses: they're dirty, hidden from guests' view, and the mattresses themselves are in a frankly questionable state. As for the villas, the real problem is the almost complete lack of privacy: a lot of overlooking, a feeling of being constantly exposed, even in the private pool area. And from 8 a.m., the pool attendant begins his routine around the pool, returning several times while we're still in our room. For a villa advertised as a private space, this is a real drawback. In the room, only four small bottles of water are provided per day; after that, everything else is extra. For a property costing over €260 a night without any meals included, this is quite stingy. A particularly surprising moment occurred around 4 p.m.: while we were in our room, the staff came to treat the premises with an unknown product, creating an impressive cloud of smoke and an infernal noise. The most reassuring thing? The employee was wearing a mask… but no explanation was given to the guests about what was being sprayed. To top it all off, in the middle of the afternoon, we were subjected to the noise of an angle grinder right next to our accommodation. Taken individually, this might seem trivial… but added to everything else, it starts to feel like a lot for a supposedly relaxing stay. At the pool, it's a club atmosphere from 3 pm onwards, with music blasting. We thought we were coming to Gili Meno for peace and quiet, not Gili Trawangan for a party vibe. And meanwhile, some guests are flying their drones over the pool and bar without anyone intervening. So much for privacy. A villa with a private pool? Sounds great on paper… except there aren't even any sun loungers, only chairs. A detail that pretty much sums up the gap between the marketing and reality. The evening restaurant is pleasant and the food is good, but the portions are practically symbolic: four grilled prawns with no sides, or three ravioli on a plate. At these prices, it's frankly meager. Regarding the hotel's main "attraction"—the famous submerged statues right in front of the property—it's important to clarify the reality: this attraction draws a constant stream of visitors, with dozens of boats passing by all day long to drop off tourists. The result: noise, constant commotion, and swimming has become complicated, even dangerous, amidst the constant coming and going of boats. Not exactly the image of tranquility they were advertising. And to finish with a rather revealing detail: at check-out, we were surprised to find a charge of 150,000 Indonesian rupiah for renting two pairs of fins for just two hours. Of course, nothing had been mentioned to us when we rented them. It's always a pleasure to discover this kind of "detail" at the end of your stay… And the best part: few sun loungers, not enough parasols, minimal portions… but a pillow menu with six different choices. Clearly, their priorities are a bit off. In short: a lovely setting, great potential, but the level of service falls far short of the advertised standard and the asking price. Over €800 for three nights without breakfast, with so little privacy and so many neglected details, leaves a bitter taste. (Original) Un établissement qui affiche 5 étoiles… mais où l’expérience ressemble davantage à une mise en scène qu’à un vrai standing. Nous avons payé plus de 800 € pour 3 nuits, uniquement pour l’hébergement : ni petit-déjeuner, ni repas inclus. À ce tarif-là, on est en droit d’attendre un niveau de service irréprochable. Ce n’est malheureusement pas le cas. Commençons par la plage : très peu de transats, certains sans parasol, et impossible d’en obtenir un supplémentaire. Sous le discours “écolo”, il serait peut-être judicieux de commencer par regarder sous les matelas de plage : c’est sale, caché à la vue des clients, et les matelas eux-mêmes sont dans un état franchement douteux. Côté villas, le vrai problème est l’absence quasi totale d’intimité : énormément de vis-à-vis, une sensation d’être exposé en permanence, y compris dans l’espace piscine privée. Et dès 8h du matin, le “poolman” commence son ballet autour de la piscine, revenant plusieurs fois, alors que nous sommes encore dans la chambre. Pour une villa vendue comme un espace privatif, c’est un vrai point noir. Dans la chambre, seulement 4 petites bouteilles d’eau offertes par jour, après quoi tout devient payant. Pour un établissement à plus de 260 € la nuit sans aucun repas inclus, c’est assez mesquin. Moment particulièrement surprenant vers 16h : alors que vous êtes dans votre chambre, le personnel vient traiter les lieux avec un produit inconnu, dans une fumée impressionnante et avec un bruit infernal. Le plus rassurant ? L’employé porte un masque… mais aucune explication n’est donnée aux clients sur ce qui est pulvérisé. À cela s’ajoute le fait d’avoir eu droit, en pleine après-midi, au bruit d’une disqueuse juste à côté de notre hébergement. Pris isolément, cela pourrait être anecdotique… mais ajouté au reste, cela commence à faire beaucoup pour un séjour censé être reposant. À la piscine, ambiance club à partir de 15h avec musique à fond. On pensait venir à Gili Meno pour le calme et la tranquillité, pas à Gili Trawangan pour l’ambiance festive. Et pendant ce temps, certains clients font voler leurs drones au-dessus de la piscine et du bar sans que personne n’intervienne. Pour le respect de la vie privée, on repassera. Villa avec piscine privée ? Très bien sur le papier… sauf qu’il n’y a même pas de transat, seulement des fauteuils. Un détail qui résume assez bien le décalage entre le marketing et la réalité. Le restaurant du soir est agréable et les plats sont bons, mais les portions sont presque symboliques : 4 gambas grillées sans accompagnement, ou 3 raviolis dans une assiette. À ces prix-là, c’est franchement léger. Et concernant le principal “atout” mis en avant par l’hôtel — les célèbres statues immergées juste devant l’établissement — il faut aussi préciser la réalité : cette attraction attire un flux constant de visiteurs, avec des dizaines de bateaux qui passent et repassent toute la journée pour déposer les touristes. Résultat : bruit, agitation permanente, et baignade devenue compliquée, voire dangereuse, au milieu des allers-retours des bateaux. Pas vraiment l’image de tranquillité vendue. Et pour terminer sur une dernière touche assez révélatrice : au moment du check-out, nous avons eu la surprise de découvrir une facturation de 150 000 roupies indonésiennes pour la location de deux paires de palmes pendant seulement deux heures. Bien entendu, rien ne nous avait été précisé au moment de la location. Toujours agréable de découvrir ce genre de “détail” à la fin du séjour… Et le meilleur pour finir : peu de transats, pas assez de parasols, portions minimalistes… mais un menu d’oreillers avec 6 choix différents. Visiblement, les priorités ne sont pas tout à fait au bon endroit. En résumé : joli cadre, beau potentiel, mais un niveau de prestation très loin du standing affiché et du prix demandé. Plus de 800 € pour trois nuits sans petit-déjeuner, avec aussi peu d’intimité et autant de détails négligés, cela laisse un goût amer.

The food was really good and fresh. A special shoutout to Fiki who is the best waiter of Bask!

This was our second time staying here with our family, and once again it was absolutely wonderful, wonderful, wonderful. We truly love this place and highly recommend it. The service has improved a lot compared to last year, which made our experience even better. We especially want to highlight Rahim at breakfast — his attention and care were simply outstanding. He made every morning special. We love Rahim! If we had to mention one small downside, it would be that the raw food selection (like the Japanese options and raw fish) was slightly below the level we experienced during our previous stay. Everything else, however, was excellent. Thank you for another fantastic stay — we will definitely be back. Gracias, Manuel, por todo. Familia Capelastegui Mancini.

Best food on the island - without a doubt. Both the service and the food were absolutely impeccable. It’s been a long time since we’ve had such an outstanding dinner. A special thank you to Rahim, who made the entire experience even more memorable with his warm and attentive service. He made us feel genuinely welcome and comfortable throughout the evening. Highly, highly recommended.

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Perfect gateway for family

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We had such an amazing stay at BASK Gili Meno! My wife and I were truly happy throughout our time there. The place is beautiful, the atmosphere is so relaxing, and there are plenty of fun activities to enjoy. And the food? Absolutely delicious!! This is definitely a must-visit for your next vacation!