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Staff was very nice but wen I got home I’m sorry to say I had one of the worst stomach aches

I paid 3£ for this half portion of chips

I been going since the original branch in Acton opened in 2012. I must say this new branch is far too busy seating capacity very minimal staff turnover high and waiting times very long. As I age I think I will avoid.

Since the franchise thing has happened this place has gone downhill, burgers are not as good, neither is the service. Oh well no more amigos for me, it used to be my favourite burger 😞

Food over a half hour late on uber eats. Wolfed it down until two thirds through I noticed one of the patties was pink. How can this be? Tried calling them to complain and hung up as the discussion was so frustrating. Never again.

Cold food

One of the worst people to deal with. Got all my orders wrong and gave kids meal instead. Horrible. Used to be good

Terrible!!!! Consecutively got my orders wrong and no telephone line to contact. Will not be ordering again.

I am not one to write reviews but I was compelled to do so after having the worst customer service experience I have ever had. I was told that this is the place to go for good burgers and shakes but unfortunately the staffs attitude let the place down I ordered for 6 kids and myself and the order was delivered completely wrong. On arrival they first sent a few chips with no burgers which was sent back due to not a complete order. Then they brought over the wrong burgers. Eventually they got the right food delivered albeit cold. Which on explaining to them I quote was told it was my fault. Another part of their not so great service. Then they delivered the shakes which again was completely wrong which again was their fault but to correct it they made me purchase another shake after they had made the mistake. After spending over £70 in there I was still being made to spend more. I left disgusted and annoyed that they did not care that I as a customer was dissatisfied. It was my nieces birthday and they ruined it. I would not recommend anyone to go there. Unless you don't mind staff talking to you rude. If I was the owner I would think carefully about how there establishment is being perceived.