Review on Google, betterhomes - Abu Dhabi, أبو ظبي
I have never felt compelled to leave a negative review before, but unfortunately our experience with Better Homes has been extremely disappointing. We paid a 5% agency fee, which is a substantial amount, yet my husband and I still found ourselves doing much of the work ourselves. We repeatedly had to chase our agent for updates and responses. On multiple occasions we were ignored or promised a follow-up that never came. I even went into the office myself because of the urgency, was told someone would contact us, and still heard nothing. My husband and I had to return again the following day before someone finally took ownership of the situation. The issues continued after move-in. We had asked for appliances already in the apartment to be removed before we moved in, but they were still there and we ultimately dealt with them ourselves. We were also told that anything reported within the first 48 hours would be addressed, including sealing issues around the doors, but we were effectively ghosted during that period and nothing was done. Since moving in, we have dealt with recurring ceiling and water leaks, AC issues, water-heater problems and a significant mold issue inside the AC system. We were told that maintenance and AC cleaning had already been carried out, but the condition of the apartment did not reflect that. We ultimately paid ourselves to have the mold issue professionally addressed, and we have repeatedly had to contact the landlord directly to resolve ongoing problems. This still does not scratch the surface of the issues we have experienced. The most disappointing part has been the lack of communication, accountability and follow-through. When you are paying a 5% agency fee on a high-value rental, you should not have to repeatedly chase people, show up in person, coordinate repairs yourself and spend additional time and money fixing problems that should have been addressed. Based on our experience, I would not recommend Better Homes.
